Dollmandu Return & Exchange Policy

We want you to be happy with your purchase from Dollmandu! If you’re not fully satisfied with your order, we offer the following return and exchange options: 1. Return Eligibility Returns are accepted within 30 days from the date of purchase. Items must be unused and in the original condition, including the original packaging. We do not accept returns on custom-made items or items purchased during promotions or sales. 2. How to Make a Return To initiate a return, please visit our [Returns Portal] and fill out the return request form. Once your return is approved, you’ll receive a return shipping label. Please securely pack the items and affix the shipping label. Ensure the item is in its original, unused condition. 3. Refund Process Once we receive your returned item, please allow up to 7-10 business days for the refund to be processed. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a mistake on our part. 4. Exchanges If you wish to exchange an item for a different size or color, please follow the same process as for returns. We will send you a new item once the returned product has been received and processed. 5. Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of receiving your order at [support@dollmandu.com]. We’ll assist you with the return or exchange and cover any shipping costs for defective products. 6. Contact Us If you have any questions or need assistance, feel free to reach out to our customer support team at [info@dollmandu.com]. This structure gives customers clear instructions and sets expectations for returns, exchanges, and refunds. Would you like help customizing the content further for your specific policies?

1. Return Eligibility

• Returns are accepted within 30 days from the date of purchase.
• Items must be unused and in the original condition, including the original packaging.
• We do not accept returns on custom-made items or items purchased during promotions or sales.

2. How to Make a Return

• To initiate a return, please visit our [Returns Portal] and fill out the return request form.
• Once your return is approved, you’ll receive a return shipping label.
• Please securely pack the items and affix the shipping label. Ensure the item is in its original, unused condition.

3. Refund Process

• Once we receive your returned item, please allow up to 7-10 business days for the refund to be processed.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.

4. Exchanges

• If you wish to exchange an item for a different size or color, please follow the same process as for returns.
• We will send you a new item once the returned product has been received and processed.

5. Damaged or Defective Items

• If your item arrived damaged or defective, please contact us within 7 days of receiving your order at [support@dollmandu.com].
• We’ll assist you with the return or exchange and cover any shipping costs for defective products.

6. Contact Us

If you have any questions or need assistance, feel free to reach out to our customer support team at [info@dollmandu.com].

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This structure gives customers clear instructions and sets expectations for returns, exchanges, and refunds. Would you like help customizing the content further for your specific policies?